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Phone Banking

Your bank is just a phone call away.
You can now call HBL PhoneBanking and save a trip to the branch. Your query will be resolved in a single telephone call from anywhere and at anytime. For more details on features and benefits please see below:

T-PIN Generation
Your TPIN (Telephone Personal Identification Number) is generated the first time you call and you can use it as your password for verification purposes, self-service banking through IVR and additional services through our PhoneBanking Officers. You can change your TPIN anytime you like.

You can use the IVR system or talk to our PhoneBanking Officers to:

Get your account balance
Get information about the last 5-10 transactions carried out on your account
Request your bank statement, either through fax or email (as supplied in your subscription form)
Get details of your transactions from the last 6 months on each of the accounts listed on your subscription form
Change and/or modify your contact details
Transfer funds between your own accounts (as listed in the subscription form) or from your account to a third party account (as listed in the Third Party Authorization Form)
Transfer funds from your own account to an account in another bank under the 1-Link network (Inter Bank Funds Transfer)
Generate your own choice of ATM Pin without filling a request at your branch
Inquire about our product offerings
Lodge a complaint in case of any inconvenience
Inquire about the daily accounts related profit rates and currency exchange rates
Request a number of physical instruments and/or branch banking related services that you might require, including:
- Pay Order
- Demand Draft
- Statement
- Balance Certificate
- Cheque Book

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